More stressed about money and payments not being made than I was before I started my DMP. Phone doesn’t get answered and no help through email.
Kate
StepChange Debt Charity
2 days ago
Hi there,
We are sorry you struggled to get through to an advisor. Unfortunately, we sometimes have a lot of people calling us for help and that does mean that queues can creep up. Please try to give us a call again when you can. We understand it can be frustrating, but we will do our best to help you.
If you would rather not call, our online service lets you manage your plan at a time and pace that suits you. Here’s a link you can use https://onlinedmp.stepchange.org/Home/Login.
Best wishes,
Kate from StepChange
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us.
Here are some of the reasons people choose us:
Free debt advice
You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free.
Putting people first
We always come from a place of compassion and base our advice on your personal situation.
Instant online help
You can use our online tools anytime, so you can get help at your own pace.
Expert advisors
If you would rather speak to someone, our team of friendly advisors can help you take control of your debts.
UK’s largest debt charity
We help hundreds of thousands of people every year and have been for over 30 years.
Regulated debt advice
We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us.
Here are some of the reasons people choose us:
Free debt advice
You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free.
Putting people first
We always come from a place of compassion and base our advice on your personal situation.
Instant online help
You can use our online tools anytime, so you can get help at your own pace.
Expert advisors
If you would rather speak to someone, our team of friendly advisors can help you take control of your debts.
UK’s largest debt charity
We help hundreds of thousands of people every year and have been for over 30 years.
Regulated debt advice
We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.
